Frequently Asked Questions

Ashbee & Stone is the new home of The Cast Iron Bath Company, offering a collection of luxury baths, tapware, showers, basins, toilets, furniture, heating and bathroom accessories. Our designs bring together classic proportion, lasting craftsmanship and everyday function to help create bathrooms with quiet, enduring elegance.

Yes. Ashbee & Stone represents the wider business and full bathroom collection, while The Cast Iron Bath Company continues as our signature cast iron bath collection. The same attention to quality, design and service remains at the heart of everything we do.

We offer a complete range of luxury bathroom products, including cast iron baths, RossaStone® baths and basins, brassware, showers, enclosures, toilets, handmade bathroom furniture, mirrors, heating and accessories.

RossaStone® is our stone composite material used for selected baths, basins and shelves. It is designed to balance sculptural beauty with everyday practicality, offering a durable, easy-to-clean surface suited to modern luxury bathrooms.

Our cast iron baths are designed as lasting centrepieces. They combine traditional craftsmanship, reassuring weight and timeless form, making them ideal for bathrooms where elegance, durability and presence matter.

Our key brassware collections include Linton, Bayor and Klee. Linton offers an elegant, understated look, Bayor is inspired by the clean geometry of 1920s Bauhaus design, and Klee features distinctive industrial handwheel detailing.

Many products are available in a choice of finishes, including chrome, polished nickel, brushed nickel, living brass, timeless brass, brushed brass, matt black and selected special finishes. Finish availability varies by product, so please check the individual product page or contact us for guidance.

Living brass is an unlacquered finish designed to change naturally over time. As the brass oxidises, it develops a unique patina, giving each piece its own character. It can also be polished to restore brightness when desired.

Selected products and finishes may have samples available. Where offered, you can request a sample from the relevant product page or contact our team for help choosing the right finish for your bathroom.

Yes. Many Ashbee & Stone designs are created to work across different interior styles. A cast iron bath can sit beautifully with contemporary brassware, while modern RossaStone® pieces can be softened with traditional finishes and classic accessories.

Yes. Our team is happy to help with product advice, finish selection, compatibility questions, delivery queries and order support.

You can place an order through our website, by email, over the phone.

Payment can usually be made online, over the phone, by pro-forma invoice, or by bank transfer. Please note that all international orders must be paid by bank transfer.

Once your website order has been placed successfully, it will come through to our sales team for processing.

A member of the team will review the order and contact you if any additional information is required, including delivery details, lead times, or product availability.

Yes. If you would like a quotation before placing your order, please contact us using the website contact form or email [email protected].

We will prepare a quotation for you. If you are happy to proceed, we can send a pro-forma payment link or arrange payment by phone where appropriate.

Once payment has been received, we will process your order and keep you updated.

Yes. If you would prefer to speak to a member of our sales team, you can place your order over the phone.

We can help you check that you have selected the correct bath, taps, waste fittings, and accessories before taking payment. We can also discuss lead times, delivery information, and any product questions during the call.

Yes. Our team can help with product selection, finish matching, compatibility and practical details such as tap mounting, shower options and bathroom layout considerations. You can call us on 01723 585896 or email [email protected].

Yes. We always recommend checking measurements, installation requirements, tap hole options, waste compatibility and finish details before placing an order. For larger items such as baths, furniture and stone products, please also check access routes into your property.

Final invoices are normally sent by email once the goods have been dispatched.

You will usually receive your invoice either the day before delivery or on the day of delivery, using the email address provided when the order was placed.

Yes. We offer free delivery to UK mainland addresses, with delivery options shown on individual product pages.

Delivery times vary depending on the product, stock availability and whether the item is bespoke or made to order. Many smaller stocked items are usually delivered within a few working days, while larger, bespoke or specialist items may take longer.

Yes. International delivery may be available by quotation. Shipping times and costs vary by destination, product size and order details. Please contact us for an international delivery quote.

Kerbside delivery means your order is delivered to the nearest accessible point at the delivery address. For large or heavy items, you should ensure suitable help is available to move the goods safely into the property.

Please inspect your order carefully on arrival and report any damage or issues within 48 hours. Keep the original packaging until you are fully satisfied that the goods are correct and undamaged.

Yes. If you change your mind, you can return eligible items within 14 days of delivery, provided they are unused, saleable and in their original, undamaged packaging.

Bespoke, personalised or made-to-order items may not be eligible for cancellation or return unless faulty. Please check the product details and terms before ordering.

Contact our team with your order details and the reason for return. We will advise the next steps and any requirements for returning the goods safely.

Eligible returned items must be unused, saleable and in their original packaging. If an item has been used, damaged or returned incomplete, a deduction may be made from the refund.

Yes. Ashbee & Stone products are covered by warranties against faulty materials or manufacture, provided they are installed, cared for and used in accordance with the instructions supplied.

Warranty periods vary by product. Please refer to our warranty page for exact warranty periods.

Third-party product warranties vary by manufacturer. Please contact us before purchase if you would like full warranty details for a specific product.

Use a soft cloth and mild soapy water for routine cleaning. Avoid abrasive cleaners, harsh chemicals, bleach and scouring pads, as these may damage the finish. Living finishes, such as unlacquered brass, will naturally change over time. For more information please refer to our Product Care Guide.

Ashbee & Stone supplies bathroom products but does not provide installation. We recommend using a suitably qualified bathroom installer, plumber or tradesperson.

Yes. Many of our products require professional installation to ensure correct fitting, safe use and warranty compliance. This is especially important for baths, showers, tapware, furniture, heating and stone products.

Inclusions vary by product. Please check the product description carefully to see what is included and what needs to be ordered separately.

Yes, we can quote for overseas orders.

Please contact us using the website contact form or email [email protected] with your full billing address, delivery address, and the items you would like to order. We will then obtain a carriage quote from our courier and send you a full quotation.

For overseas orders, we can only accept payment by bank transfer.

Once you are happy to proceed with your quotation, we will provide the bank details required for payment.

Once your payment has been confirmed by our accounts team, we will contact you to confirm receipt and begin processing your order.

We will also advise you of any product lead times and expected collection dates. Once the goods have been collected by the courier, the transit time will depend on the delivery country and local courier network.

When the goods reach your local depot, the depot will usually contact you to arrange final delivery.

Yes. We work with homeowners, interior designers, architects, developers, installers and trade customers. For trade enquiries, please contact our team on 01723 585896 or email [email protected] to discuss your requirements.

Desktop users can apply for a trade account by clicking on the TRADE heading next to the My Account icon. For mobile users, you can find the Apply For A Trade Account option in our mobile menu.